Lately I was contacted by few angry and disappointed bettors regarding Unibet delaying withdrawals and I can confirm that this is sadly true.
When it comes to handling withdrawals then Unibet is a total opposite from being Bookie Of The Year as they love to advertise themselves.
Unibet can and will delay payments up to 30 days or more when a bettor that won big amount of money wants to withdraw his winnings.
Unibet’s standard delaying procedure is following:
1) Client request a withdrawal and Unibet simply rejects client’s withdrawal request and Unibet blocks his betting account without notifying him.
2) Client sends mail why his Unibet betting account is blocked and waits up to 7 days to receive explanation that due to security measures Unibet requests a document with a photo ID and a document that proves client’s home address.
3) Client sends scan of a passport and a scan of a bill for electricity that has written his name and home address.
4) After 3 days still no reply and clients sends mail what’s going on. After additional 2 days Unibet reply that scan of a bill for electricity is not good enough document to prove his home address. But they again don’t say what document is good enough for them.
5) Client then sends scan of his monthly bank statement. After waiting again up to 5 days he gets mail that his account is unblocked and he is now verified and he won’t be asked for any more documents.
6) Client requests maximum daily withdrawal amount in day 1 and receives money.
7) In day 2 client makes again request for a maximum daily withdrawal amount but this time he again after logging in his account, see that request was rejected and again no notification why they rejected his request. At least this time they didn’t block his account.
8.) Client sends new mail why they rejected his withdrawal request in day 2 when in day 1 they approved his request.
9) After waiting again 3-5 days he’s informed that due to security reasons they’ve decided to request for an additional document. With other words - Unibet tries anything to delay new withdrawals.
10) Finally after almost a whole month and sending 4 different types of documents (scan of passport, bill for electricity, monthly bank statement and additional document usually depending of deposit method), client is allowed to withdraw entire money.
Summary: Unibet as a bookie is OK, their offer, odds and lines are OK but when it comes to withdrawing money they are one of the worst online bookies.
If you like to bet big then stay away from Unibet since after sending them sensitive documents like your monthly bank statement and passport they still have the nerves to take 30 days to allow you to withdraw YOUR money.
Not to mention rejecting client’s withdrawal requests and blocking client’s betting account without even notifying him of such action is a matter of a total disrespect towards their clients.